These Terms and Conditions set out the basis on which Flower Delivery Whitechapel supplies floral arrangements and related services to customers in Whitechapel and the surrounding areas via our online store. Please read these terms carefully before placing an order, as they form a legally binding agreement between you and Flower Delivery Whitechapel. By ordering from our website, you confirm your acceptance of these Terms and Conditions in full. If you do not agree with any part of these terms, please do not place an order.
To enjoy online flower delivery in Whitechapel, customers must place orders via our website. The process is as follows:
Our commitment is to deliver fresh, high-quality flowers as shown on our website. However, flowers are seasonal, and availability may vary. If a specific flower or item is unavailable at the time of order, we reserve the right to substitute it with one of equal or greater value, whilst maintaining the overall style and theme of your selection. We will endeavour to inform you of substantial substitutions before dispatch where practical.
All prices listed on our website for flower arrangements and delivery services are in Pounds Sterling (£) and inclusive of VAT where applicable, unless otherwise stated. The price payable for your order is as displayed at the time of ordering. Delivery charges may apply and are clearly noted during the checkout process.
We accept payment online via major credit and debit cards. Full payment must be made at the time of placing your order. We use secure payment processing partners to ensure the confidentiality and safety of your information. Orders will not be processed until payment has been received and cleared. If payment is not authorised, your order will not be accepted.
Our online flower delivery service operates throughout Whitechapel and the surrounding areas. We attempt to deliver orders on your nominated date, but this is not guaranteed. Factors such as traffic, weather disruptions, or events beyond our control may result in delayed deliveries. While we will make all reasonable efforts to notify you of such delays, Flower Delivery Whitechapel cannot be held liable for any resulting loss or inconvenience.
Please ensure that the delivery address provided is correct and that there is access for our courier. If no one is available to accept the delivery, we will follow any delivery instructions left at checkout (e.g., leave with a neighbour), or otherwise aim to deliver to a suitable alternative at the same address. If redelivery is necessary due to incorrect address details or lack of recipient availability, additional delivery charges may apply.
We cannot deliver to P.O. boxes or addresses outside our designated service area. Orders requiring delivery outside these areas will not be accepted.
If you wish to amend or cancel your order for online flower delivery in Whitechapel, please notify us as soon as possible. Amendments or cancellations can only be made up to 24 hours before the scheduled delivery date, subject to the following conditions:
To request an amendment or cancellation, please use the contact process on our website, quoting your order reference. We cannot guarantee any amendments or cancellations made less than 24 hours before scheduled delivery will be actioned.
Due to the perishable nature of fresh flowers, we are unable to accept returns unless the product delivered is not as described, arrives in poor condition, or is otherwise defective. In these cases, please contact us within 24 hours of delivery with photographic evidence of the issue. We will offer either a replacement, refund, or partial refund depending on the circumstances.
If you are dissatisfied with any part of our online flower delivery service in Whitechapel, we encourage you to contact us promptly so we can resolve the matter to your satisfaction subject to our terms and reasonable discretion.
By placing an order, you confirm that:
Failure to supply accurate information may result in delayed or failed delivery, for which Flower Delivery Whitechapel cannot accept responsibility.
We take every care when preparing and delivering your online flower order across Whitechapel. However, to the fullest extent permitted by law, Flower Delivery Whitechapel does not accept liability for:
Our total liability for any claim in connection with your order shall not exceed the total amount paid for the order in question.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
The entire content of our website, including product images, designs, text, trademarks, and logos, is the property of Flower Delivery Whitechapel or its licensors. You may not reproduce, copy, modify, or exploit any part of our website or services for any commercial purpose without our express written permission.
We process your personal data in accordance with the applicable UK data protection law. Your order and contact information are used solely for processing, fulfilling, and delivering your order and for communication relating to your purchase. Please refer to our Privacy Policy for more details on data usage.
We reserve the right to revise these Terms and Conditions from time to time. Such changes will be effective when posted on our website. Your continued use of our online flower delivery service in Whitechapel after changes constitutes your acceptance of the revised terms. Please review these terms regularly to stay informed of any updates.
These Terms and Conditions and any contract for the supply of goods or services by Flower Delivery Whitechapel are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these terms is found to be invalid or unenforceable, the remainder will remain in full force and effect.
Flower Delivery Whitechapel reserves all rights not expressly granted in these Terms and Conditions. Our failure to exercise any right or provision will not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and Flower Delivery Whitechapel for your use of our online flower delivery service in Whitechapel and surrounding areas, and supersede all previous agreements and understandings.
These terms are intended for, and apply to, customers in Whitechapel and surrounding areas who use our online flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Whitechapel, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Whitechapel.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
