Returns, Refunds & Complaints Policy: Fresh Flowers in Whitechapel
Our Commitment to Fresh Flowers in Whitechapel
At Flower Delivery Whitechapel, we pride ourselves on offering the freshest flowers to households and businesses across the Whitechapel area. As your trusted local florist, your satisfaction is at the heart of everything we do. We understand how important it is for your delivered flowers to arrive looking beautiful and vibrant, which is why we back every order with our Fresh Flowers Guarantee.
Damaged-on-Arrival Policy
We handle every bouquet and arrangement with care from our shop to your door. In the rare event your flowers arrive damaged or not as described, please contact us within 24 hours of delivery. We request that you provide clear photos of the flowers and the packaging so our team can assess the problem quickly. Once your claim is validated, we'll arrange for a free replacement or a full refund, depending on your preference.
Freshness Window Guarantee
We guarantee that every bouquet you receive from Flower Delivery Whitechapel will stay fresh for a minimum of 5 days from the date of delivery, provided simple care instructions are followed. If your flowers wilt or deteriorate within this freshness window, and you've cared for them as advised, let us know as soon as possible. We're committed to making things right and will happily offer a replacement or a refund in line with our Fresh Flowers Guarantee.
Refund & Replacement Options
Your peace of mind is important to us. If you encounter any issues with your delivered flowers—be it freshness, damage, or an incorrect item—contact us promptly with supporting details. Depending on the nature of the problem, we can offer:
- Free replacement: We'll resend your chosen flowers at no extra cost if the original bouquet falls short of our standards or arrives damaged.
- Full refund: If a replacement is not suitable, we are happy to refund the purchase amount directly to your original payment method.
We process all refunds and replacements as swiftly as possible, so you can enjoy the experience you expect from a trusted Whitechapel florist.
Complaints Process
Your feedback is invaluable to us. If you have any concerns or wish to file a complaint about your flower delivery experience, please reach out within 48 hours of receipt. Our dedicated customer care team will:
- Acknowledge your complaint promptly and courteously.
- Investigate and assess your case based on the details and any photographs provided.
- Work with you to deliver a fair resolution, which may include a replacement, refund, or store credit as appropriate.
We strive to resolve all complaints within three business days, making customer satisfaction our top priority.
Our Promise as Your Local Whitechapel Florist
Flower Delivery Whitechapel is proud to serve our neighbours, local families, and businesses. Our goal is to brighten every occasion with fresh, beautiful flowers and reliable service you can trust. If you ever have cause for concern about your order, please give us the opportunity to put things right.
Thank you for choosing us as your go-to florist in Whitechapel. Your happiness—and the freshness of our flowers—are our guarantee.
